FAQ's

Frequently Asked Questions

How can I track my order?

Once your order has been dispatched, you'll receive tracking details via Email, SMS, or WhatsApp. You can use the tracking link to monitor your shipment in real time.

Can I change my shipping address after placing an order?

Address updates may be possible only before your order has been processed for dispatch. Please contact our support team as soon as possible.

How do I request a replacement?

If you receive a damaged, defective, or incorrect product, please email us within 48 hours of delivery with your Order Number, product photographs, and an uninterrupted unboxing video.

How long does it take to receive a response?

We aim to respond to all customer enquiries within 24 business hours. During sales, festive seasons, or high-volume periods, response times may be slightly longer.

We're Always Listening

Your feedback helps us improve.

Whether it's a suggestion for a new design, a feature you'd like to see, or an idea that could make your shopping experience even better, we'd love to hear from you.

At Case Avenue, every conversation is an opportunity to serve you better.

Stay Connected

Follow Case Avenue on your favourite social platforms for:

New Collection Launches
Limited Edition Designs
Exclusive Offers
Behind-the-Scenes Content
Product Updates
Community Highlights

(You can add your Instagram, Facebook, and other social media links here once they're available.)

Thank You for Choosing Case Avenue

We truly appreciate your trust in us.

Whether you're placing your first order or returning for another favourite design, we're committed to delivering products and support that reflect the quality and care our brand stands for.

We look forward to helping you.

— Team Case Avenue