Terms of service

TERMS OF SERVICE

Last Updated: July 31, 2026

Welcome to Case Avenue

Welcome to Case Avenue, owned and operated by Ventiq E Commerce ("Case Avenue", "we", "our", or "us").

These Terms of Service ("Terms") govern your access to and use of www.caseavenue.in, including all products, services, content, features, applications, and transactions made through our website.

Please read these Terms carefully before using our website.

By accessing, browsing, or placing an order through Case Avenue, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on this website.

If you do not agree with these Terms, you should discontinue using our website immediately.

1. About Case Avenue

Case Avenue is a premium lifestyle brand specializing in mobile accessories designed to combine style, durability, and functionality.

Our products include, but are not limited to:

  • Premium Phone Cases
  • Printed Phone Cases
  • Designer Phone Cases
  • TPU Cases
  • Hybrid Protection Cases
  • Camera Protection Cases
  • Limited Edition Collections
  • Lifestyle Accessories

The website is owned and managed by:

Ventiq E Commerce

Operational Address

DSS 119

Distt Sub Center Urban Estate

Near Kanhaniya Chowk

Yamunanagar – 135001

Haryana, India

Email

Support@caseavenue.in

Phone

+91 7988782454

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • You are legally capable of entering into binding contracts under applicable Indian laws.
  • All information provided by you is true, accurate, and complete.
  • You will update your information whenever necessary.

3. Acceptance of Orders

Placing an order on our website does not automatically guarantee acceptance.

Every order is subject to verification and availability.

We reserve the right to:

  • Accept or decline any order.
  • Cancel duplicate or fraudulent orders.
  • Limit product quantities.
  • Verify customer identity before dispatch.
  • Cancel orders due to pricing errors or technical issues.

If your order cannot be fulfilled, any amount paid will be refunded through the original payment method.

4. Product Information

We strive to present our products as accurately as possible.

However, slight variations may occur due to:

  • Device screen settings
  • Display brightness
  • Manufacturing tolerances
  • Photography lighting
  • Printing process
  • Material finish

These minor variations shall not be considered manufacturing defects.

5. Device Compatibility

Customers are responsible for selecting the correct device model before placing an order.

Please carefully verify your device model during checkout.

Case Avenue shall not be responsible for incompatibility arising from an incorrectly selected model by the customer.

Products manufactured according to the selected model are considered customized for that device and may not be eligible for return solely due to incorrect model selection.

6. Pricing

All prices displayed on our website are in Indian Rupees (INR).

Prices include applicable taxes unless otherwise specified.

We reserve the right to modify prices, offers, discounts, and promotional campaigns without prior notice.

Price revisions will not affect orders already confirmed.

7. Payments

We accept payment through secure payment gateways available during checkout.

These may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where available)

Payment processing is handled by certified third-party providers.

Case Avenue never stores sensitive payment credentials.

8. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations.

To minimize fraudulent orders, we reserve the right to:

  • Verify COD orders through phone call, SMS, WhatsApp, or email.
  • Cancel unverifiable COD orders.
  • Restrict COD availability for repeated non-delivery or refused orders.

Additional COD charges, if applicable, will be displayed during checkout.

9. Order Confirmation

Once payment is successfully received or your COD order is confirmed, you will receive an order confirmation via email, SMS, or WhatsApp.

If you do not receive confirmation within a reasonable time, please contact our support team.

10. Order Cancellation

Customers may request cancellation before an order enters the shipping process.

Once dispatched, orders cannot be cancelled.

Cancellation requests are subject to approval based on fulfillment status.

11. Shipping

Shipping timelines are estimates only.

Actual delivery depends upon:

  • Courier partner operations
  • Weather conditions
  • Public holidays
  • Government restrictions
  • Remote delivery locations
  • Force majeure events

Case Avenue shall not be liable for delays beyond our reasonable control.

Please refer to our Shipping Policy for complete details.

12. Returns & Replacements

Returns and replacements are governed by our Return & Refund Policy.

Replacement requests may be approved only in cases such as:

  • Damaged product
  • Manufacturing defect
  • Incorrect item delivered

Returns based solely on personal preference, incorrect model selection, or minor colour differences are generally not accepted.

13. Promotional Offers

Promotional campaigns, coupons, and discounts:

  • Cannot be combined unless expressly stated.
  • May be modified or withdrawn without notice.
  • Have no cash value.
  • May carry eligibility requirements.

Case Avenue reserves the right to cancel promotions that are misused or exploited.

14. Intellectual Property

All content available on this website, including but not limited to:

  • Brand name
  • Logo
  • Product photography
  • Website layout
  • Product descriptions
  • Icons
  • Graphics
  • Illustrations
  • Videos
  • Source code
  • Marketing materials

is the exclusive intellectual property of Case Avenue or its licensors.

No content may be copied, reproduced, modified, distributed, published, or commercially exploited without prior written permission.

15. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access.
  • Introduce malware or harmful code.
  • Copy website content.
  • Misrepresent your identity.
  • Disrupt website functionality.
  • Interfere with security features.
  • Engage in fraudulent transactions.

Violation of these Terms may result in suspension or permanent restriction of access.

16. Reviews & User Content

If you submit reviews, comments, photographs, or other content to Case Avenue, you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, publish, display, and distribute such content for promotional, marketing, or operational purposes.

You confirm that your submissions:

  • Do not violate any law.
  • Do not infringe third-party rights.
  • Are not defamatory, abusive, obscene, or misleading.

We reserve the right to remove content at our discretion.

17. Third-Party Links

Our website may contain links to external websites operated by third parties.

These links are provided for convenience only.

Case Avenue does not endorse or control such websites and shall not be responsible for their content, privacy practices, or services.

18. Disclaimer

Our products are intended to provide everyday device protection.

No phone case can guarantee complete protection against every type of damage, including but not limited to:

  • Extreme impact
  • Crushing force
  • Water damage
  • Fire
  • Chemical exposure
  • Improper handling

Customers should exercise reasonable care while using their devices.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Case Avenue shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Website use
  • Product use
  • Delivery delays
  • Technical interruptions
  • Loss of profits
  • Data loss
  • Device damage beyond the value of the purchased product

Our maximum liability shall not exceed the purchase price paid for the specific product giving rise to the claim.

20. Indemnification

You agree to indemnify and hold harmless Case Avenue, Ventiq E Commerce, its owners, employees, affiliates, directors, agents, and service providers from any claims, liabilities, damages, losses, costs, or expenses arising from:

  • Your breach of these Terms.
  • Misuse of our website.
  • Violation of applicable laws.
  • Infringement of third-party rights.

21. Force Majeure

Case Avenue shall not be liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fire
  • Earthquakes
  • Pandemic
  • Government restrictions
  • Internet outages
  • Labour disputes
  • Transportation disruptions
  • Cyberattacks
  • Power failures

22. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the Republic of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Yamunanagar, Haryana.

23. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

24. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other published policies, constitute the complete agreement between you and Case Avenue regarding your use of our website.

25. Changes to These Terms

We reserve the right to revise these Terms of Service at any time to reflect changes in our business practices, legal obligations, or website functionality.

Updated versions will be published on this page with the revised "Last Updated" date.

Your continued use of the website following such changes constitutes your acceptance of the updated Terms.

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Case Avenue
Owned by Ventiq E Commerce

Email: Support@caseavenue.in

Phone: +91 7988782454

Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)

Operational Address:
DSS 119
Distt Sub Center Urban Estate
Near Kanhaniya Chowk
Yamunanagar – 135001
Haryana, India