Refund policy

At Case Avenue, we carefully check every product before dispatch to ensure quality and durability. If something goes wrong, we are committed to resolving genuine issues fairly and promptly.

7-Day Return & Exchange Policy

You may request a return, replacement, or exchange within 7 days of delivery if:

  • The product arrives damaged or defective.
  • You receive the wrong product or phone model due to our error.
  • An item is missing or the order is incomplete.

All requests are subject to verification by our Quality Assurance team.

How to Report an Issue

Please contact us at Support@caseavenue.in within 7 days of delivery and provide:

  • Order number
  • Brief description of the issue
  • Clear photos of the product
  • Photos of the packaging, if damaged
  • A continuous, unedited unboxing video from the moment the sealed package is opened

The unboxing video is especially important for claims involving damage, missing items, or incorrect products. Claims without an unboxing video may not be eligible for approval, except where prohibited by applicable law.

Verification & Resolution

Our team will review your claim and may request additional information. Verification generally takes 2–5 business days.

If approved, we may provide:

  • A replacement or exchange at no additional cost
  • A similar product of equal value if the original is unavailable
  • Store credit
  • A refund, where appropriate

Approved refunds are generally processed to the original payment method within 5–7 business days. COD refunds will be processed through bank transfer or another mutually agreed method.

Non-Returnable Situations

Returns or exchanges are generally not available for:

  • Change of mind
  • Incorrect phone model, design, or colour selected by the customer
  • Minor colour or print variations caused by screens, lighting, or printing
  • Damage caused by misuse, drops, liquids, heat, chemicals, or improper handling
  • Normal wear and tear
  • Products modified or repaired by anyone other than Case Avenue
  • Requests made after the 7-day return period

Please carefully verify your phone model before placing an order, as products are manufactured specifically for the model selected at checkout.

Damaged, Incorrect or Missing Items

If your package or product is damaged, incorrect, or incomplete, please contact us within 7 days of delivery with the required evidence. Once verified, we will arrange the appropriate resolution without additional shipping charges.

Refused Deliveries & Policy Abuse

For orders refused without a valid reason, Case Avenue may recover applicable shipping, handling, or return logistics charges. Repeated COD refusals may result in restrictions on future COD orders.

We reserve the right to refuse claims involving false information, fraudulent activity, deliberate damage, repeated abuse, or altered evidence.

Consumer Rights

Nothing in this policy limits any rights available to consumers under applicable laws of India. Where mandatory law conflicts with this policy, the applicable law will prevail.

Need Assistance?

Case Avenue
Email: Support@caseavenue.in
Phone: +91 7988782454
Customer Support: Monday–Saturday, 10:00 AM–6:00 PM (IST)