Privacy policy

Privacy Policy

Last Updated: July 31, 2026

Your Privacy Matters

Welcome to Case Avenue, owned and operated by Ventiq E Commerce.

At Case Avenue, we believe that trust is earned through transparency, security, and respect for our customers. Whether you're browsing our collections, placing an order, or contacting our support team, we understand that you're sharing information with us because you trust us to handle it responsibly.

This Privacy Policy explains how we collect, use, protect, disclose, and store your personal information whenever you visit www.caseavenue.in, interact with our services, or purchase products from us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

Who We Are

Case Avenue is owned and operated by:

Ventiq E Commerce

Operational Address

DSS 119

Distt Sub Center Urban Estate

Near Kanhaniya Chowk

Yamunanagar – 135001

Haryana, India

Customer Support

Email:
Support@caseavenue.in

Phone:
+91 7988782454

Support Hours

Monday – Saturday

10:00 AM – 6:00 PM (IST)

Information We Collect

To provide a seamless shopping experience, we collect only the information necessary to process orders, deliver products, improve our services, and communicate with you effectively.

Depending on how you interact with our website, we may collect the following categories of information.

Personal Information

This may include:

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping Address
  • Billing Address
  • PIN Code
  • State
  • City
  • Country

Order Information

When you place an order, we may collect:

  • Order Number
  • Purchased Products
  • Device Model
  • Payment Method
  • Order Value
  • Discount Applied
  • Delivery Preferences
  • Order History

Payment Information

Payments made on Case Avenue are securely processed through trusted third-party payment gateways.

For your security, we never store your credit card number, debit card details, CVV, UPI PIN, banking password, or other sensitive financial credentials.

Payment partners may securely process information required to complete your transaction in accordance with applicable regulations.

Device Information

When you browse our website, certain technical information may automatically be collected, including:

  • IP Address
  • Browser Type
  • Device Type
  • Operating System
  • Screen Resolution
  • Referral Source
  • Language Preferences
  • Website Activity
  • Time Zone
  • Pages Visited
  • Session Duration

This information helps us improve website performance, identify technical issues, and enhance your shopping experience.

How We Use Your Information

We use your information only for legitimate business purposes, including:

Processing Orders

To verify, process, pack, dispatch, and deliver your purchases.

Customer Support

To respond to your enquiries, replacement requests, warranty claims, and order-related questions.

Fraud Prevention

To identify suspicious activity, prevent unauthorized transactions, and maintain the security of our platform.

Improving Our Website

To understand customer preferences, optimize website performance, improve navigation, and enhance product recommendations.

Marketing Communications

With your consent, we may send:

  • Product launches
  • Exclusive offers
  • Promotional campaigns
  • Order updates
  • Restock notifications
  • Seasonal sales

You may unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or by contacting our support team.

Cookies & Similar Technologies

Case Avenue uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep your shopping cart active
  • Improve website performance
  • Analyze visitor behavior
  • Measure advertising effectiveness
  • Personalize product recommendations

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Sharing Your Information

We respect your privacy and do not sell your personal information.

However, in order to provide our services, we may share limited information with trusted service providers, including:

  • Shopify
  • Payment Gateway Providers
  • Courier & Logistics Partners
  • Marketing Platforms
  • Analytics Providers
  • Fraud Detection Services
  • Government Authorities (where legally required)

Each partner receives only the information necessary to perform its specific function and is expected to maintain appropriate security measures.

Data Security

Protecting your information is one of our highest priorities.

We implement appropriate technical, administrative, and organizational safeguards designed to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

While no method of transmission or electronic storage is completely secure, we continuously work to maintain security standards appropriate for an e-commerce platform.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Comply with legal obligations
  • Resolve disputes
  • Prevent fraud
  • Maintain business records

When information is no longer required, it is securely deleted or anonymized in accordance with applicable laws.

Third-Party Services

Our website may integrate with third-party platforms that assist us in operating our business.

These may include:

  • Shopify
  • Payment Processors
  • Shipping Partners
  • Analytics Tools
  • Customer Support Platforms
  • Email Marketing Services
  • Advertising Networks

These providers operate under their own privacy policies, and we encourage you to review them where appropriate.

Your Rights

Depending on applicable laws, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your information where legally permissible
  • Withdraw consent for marketing communications
  • Request clarification regarding how your information is used

To exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Case Avenue does not knowingly collect personal information from individuals under the age of 18 without appropriate parental or legal guardian consent.

If we become aware that such information has been collected inadvertently, reasonable steps will be taken to remove it from our records.

Marketing Communications

If you subscribe to our newsletter or promotional updates, you may receive communications regarding:

  • New product launches
  • Exclusive collections
  • Limited-time offers
  • Promotions
  • Brand updates

You can opt out of promotional communications at any time without affecting order-related notifications.

Intellectual Property

All content available on this website—including text, graphics, logos, product images, layouts, icons, illustrations, branding elements, and website design—is the intellectual property of Case Avenue or its licensors.

Unauthorized reproduction, distribution, or commercial use of any content without prior written permission is strictly prohibited.

Policy Updates

As our business evolves, we may update this Privacy Policy to reflect changes in our practices, legal requirements, or services.

Any updates will be published on this page along with the revised "Last Updated" date.

Your continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us.

Case Avenue
Support@caseavenue.in