Weight ⚖️: 0.15 kg
Dimensions 📏: 19 × 11 × 5 cm

Important Note:
Product images are for reference only. Actual colors may vary slightly due to lighting conditions and differences in display or visual perception.

Frequently Asked Questions

How can I track my order?

Once your order has been dispatched, you'll receive tracking details via Email, SMS, or WhatsApp. You can use the tracking link to monitor your shipment in real time.

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Can I change my shipping address after placing an order?

Address updates may be possible only before your order has been processed for dispatch. Please contact our support team as soon as possible.

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How do I request a replacement?

If you receive a damaged, defective, or incorrect product, please email us within 48 hours of delivery with your Order Number, product photographs, and an uninterrupted unboxing video.

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How long does it take to receive a response?

We aim to respond to all customer enquiries within 24 business hours. During sales, festive seasons, or high-volume periods, response times may be slightly longer.

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We're Always Listening

Your feedback helps us improve.

Whether it's a suggestion for a new design, a feature you'd like to see, or an idea that could make your shopping experience even better, we'd love to hear from you.

At Case Avenue, every conversation is an opportunity to serve you better.

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Stay Connected

Follow Case Avenue on your favourite social platforms for:

• New Collection Launches
• Limited Edition Designs
• Exclusive Offers
• Behind-the-Scenes Content
• Product Updates
• Community Highlights

(You can add your Instagram, Facebook, and other social media links here once they're available.)

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Thank You for Choosing Case Avenue

We truly appreciate your trust in us.

Whether you're placing your first order or returning for another favourite design, we're committed to delivering products and support that reflect the quality and care our brand stands for.

We look forward to helping you.

— Team Case Avenue

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Case Avenue

Designed to Stand Out. Built to Protect.

SHIPPING POLICY

Last Updated: July 31, 2026

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Shipping Policy

At Case Avenue, we understand that receiving your order is just as exciting as placing it. That's why we partner with trusted logistics providers and carefully manage every stage of the fulfillment process to ensure your products arrive safely, securely, and as quickly as possible.

This Shipping Policy explains how we process, dispatch, ship, and deliver orders placed through www.caseavenue.in.

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Order Processing

Every order placed on Case Avenue undergoes a quality verification process before dispatch.

Our fulfillment team carefully inspects each product to ensure it meets our quality standards before it is securely packed for shipment.

Most orders are processed within 1–2 business days after successful payment confirmation or Cash on Delivery (COD) verification.

Orders placed on Sundays, public holidays, or during peak sale events may require additional processing time.

Please note that processing time is separate from shipping time.

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Order Confirmation

Once your order is successfully placed, you will receive an order confirmation via the email address and/or mobile number provided during checkout.

If you do not receive an order confirmation within a reasonable period, please contact our Customer Support team.

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Shipping Coverage

Case Avenue currently ships across most serviceable locations within India.

Availability of delivery services depends on our courier partners and regional logistics coverage.

We reserve the right to decline or cancel orders placed for locations that are not serviceable by our logistics partners.

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Estimated Delivery Timeline

While we always strive to deliver your order as quickly as possible, actual delivery times may vary depending on your location.

Estimated delivery timelines are:

These timelines are estimates only and should not be considered guaranteed delivery commitments.

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Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase.

From time to time, Case Avenue may offer promotional free shipping campaigns. Such offers are subject to the terms communicated during the promotion.

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Order Tracking

Once your order has been dispatched, you will receive shipment confirmation along with tracking details through Email, SMS, WhatsApp, or any available communication channel.

Tracking information may take up to 24 hours to become active after dispatch.

You can monitor the progress of your shipment using the tracking link provided.

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Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please ensure that your shipping address includes:

• Full Name
• Complete Address
• Landmark (if applicable)
• City
• State
• PIN Code
• Valid Mobile Number

Case Avenue shall not be responsible for delivery delays, failed deliveries, or additional shipping charges arising from incorrect or incomplete address details provided by the customer.

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Address Changes

If you need to update your shipping address after placing an order, please contact our Customer Support team immediately.

Address modifications may only be possible if your order has not yet entered the shipping process.

Once an order has been dispatched, we may not be able to modify the delivery address.

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Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning a shipment to our warehouse.

If delivery cannot be completed due to:

• Customer unavailability
• Incorrect address
• Invalid contact information
• Refusal to accept delivery

the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch requests.

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Failed Deliveries

Orders returned due to unsuccessful delivery attempts or incorrect customer information may be cancelled at our discretion.

Refund eligibility for returned shipments shall be determined in accordance with our Return & Refund Policy.

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Delayed Deliveries

While we work with reliable courier partners, certain circumstances beyond our control may impact delivery timelines.

These may include:

• Severe weather conditions
• Natural disasters
• Public holidays
• Festivals
• Government restrictions
• Political disruptions
• Transportation delays
• Courier operational issues
• Force majeure events

In such situations, we appreciate your patience and understanding.

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Damaged Packages

If your shipment arrives with visible external damage, we recommend that you:

• Inspect the package before accepting delivery.
• Record an unboxing video from the moment the sealed package is opened.
• Contact our support team immediately if the product inside appears damaged.

This documentation helps us resolve claims with our logistics partners efficiently.

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Lost Shipments

In the rare event that a shipment is confirmed as lost during transit by our courier partner, Case Avenue will investigate the matter and, where appropriate, arrange a replacement or refund.

Resolution timelines may vary depending on the courier's investigation process.

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Multiple Shipments

Orders containing multiple products may occasionally be shipped separately depending on product availability, warehouse allocation, or logistics requirements.

You will receive tracking details for each shipment, if applicable.

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Cash on Delivery (COD) Orders

Cash on Delivery is available for eligible PIN codes.

To reduce fraudulent transactions, COD orders may be verified via:

• Phone Call
• SMS
• WhatsApp
• Email

Failure to verify a COD order may result in cancellation.

Case Avenue reserves the right to disable COD for customers with repeated order refusals or unsuccessful delivery history.

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Delivery Acceptance

Upon successful delivery, responsibility for the product transfers to the customer.

We encourage customers to inspect their order promptly upon receipt.

Any concerns regarding damaged, defective, or incorrect products should be reported within 48 hours of delivery, accompanied by clear photographs and an uninterrupted unboxing video.

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International Shipping

At present, Case Avenue primarily ships within India.

If international shipping becomes available in the future, applicable shipping charges, customs duties, taxes, and delivery timelines will be communicated during checkout.

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Contact Us

If you have any questions regarding shipping or delivery, our Customer Support team is here to assist you.

Case Avenue
Owned by Ventiq E Commerce

Email: Support@caseavenue.in

Phone: +91 7988782454

Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)

Operational Address:
DSS 119
Distt Sub Center Urban Estate
Near Kanhaniya Chowk
Yamunanagar – 135001
Haryana, India